We're Hiring | Printworks

Lead Development Representative - Chicago, IL

Printworks is a rapidly growing digital print shop on the Near West Side of Chicago. Printworks produces a wide variety of printed products including marketing materials, business essentials, and signage. Printworks specializes in small print runs and works predominately in the Arts and Entertainment industry.

Printworks is an independent, locally owned business founded in 2009 to better serve the small business community. For more information about Printworks, please visit www.chicagoprintworks.com.

Position Activities & Responsibilities

The Lead Development Representative is responsible for interacting with inbound sales leads via email, phone, and in person visits. The Lead Development Representative will work directly with the Print Manager in front of house operations and client communications. We are looking for an organized, confident, personable, and engaging individual to join our customer service focused shop.

Printing is a complex and technical industry with a lot of industry jargon. A (1) month training program in the print shop will be part of the introductory period to build confidence and experience in the Print Industry. Printworks will provide on-the-job training for all technical aspects of this role. The candidate can expect detailed, hands-on instruction with a supervisor throughout the training curriculum. Upon completion of training, the candidate can expect a working knowledge of many aspects of the print industry and confidence in understanding client requests and Printworks services.

The candidate should enjoy working within a small team environment and should be comfortable working with a variety of technology and applications. This position is primarily a sales support role, however, the candidate can expect that there will be times when the production will need production and finishing support in the print shop. This position reports to the Print Manager.

Primary Responsibilities

Engage and welcome walk-in clients
Process client & courier pick-ups
Process / confirm client payments
Process & direct inbound leads
Answer & direct telephone calls
Create print quotes as needed
Receive & process print orders
Provide project status updates to client
Communicate with production team on timelines and production turnaround
Assist print manager as needed
Assist production team as needed

Capabilities & Qualifications

Positive, outgoing, and engaging attitude
Excellent communication skills, both written and verbal
Customer service experience
An extreme eye for detail, printing requires nothing less than perfection
Motivation and willingness to learn new skills
Interest and ability to learn how to operate highly technical equipment
Able to maintain strong, positive, collaborative working relationships within a small team
Experience in operating Apple desktop computers
Experience working in design software applications including Adobe Photoshop, Illustrator, Acrobat, and InDesign a plus but not required
Ability to follow strict safety procedures
An innate sense of curiosity

Working at Printworks

Printworks is a casual office environment that values pride in workmanship, enthusiasm for learning, and initiative in problem solving - a place for ideas and discovery.

We pride ourselves on our exemplary customer service. We couldn’t be more proud of our 278 Five Star Google reviews

Printworks is dedicated to its employees and mindful of the value of each and all. Printworks provides an environment that employees desire to be a part of and encourages all to be honest, responsible, and respectful.

Printworks simplifies printing through Service, Speed, and Affordability.

Position Structure & Benefits

This is a full-time, onsite position; 40 Hours per week; 9AM through 5PM, Monday-Friday
Wages start at $18.00 per hour
Benefits Include a 100% Employer sponsored health care plan after 90 day probationary period and one week paid vacation after 6 Months.

To Apply

Please email resume to hello@chicagoprintworks.com

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